This Personal Data Protection Policy outlines how OMBRE ED Limited collects, stores and uses information collected through the use of this website (www.ombrehospitality.com) and online OMBRE ED LIMITED services related to the hospitality industry. This Privacy Policy is effective from 23/02/2023.

Our Details

The data controller in respect of our website is OMBRE ED LIMITED (company registration number: 14680566) of 65 Gibson Road, London, SE11 6PU. You can contact the data controller by sending an email to [email protected].

If you have any questions about this Privacy Policy, please contact the data controller.

Information we collect when you contact us

We obtain names and contact information from different sources. These include our customers and business partners, as well as individuals who directly provide us with their details when we act as a contractor in delivering our services. We also collect information from individuals who voluntarily provide us with their details through our website by requesting services, or other information, through our contact form, or engaging in other communications with OMBRE ED LIMITED.

Phone

When you contact us via phone we collect your phone number and information during the call but we do not record phone calls.

Contact form

When you contact us using our contact form, we collect your full name, phone number, email address and message. We also collect any other information you provide to us when you complete the contact form, including any optional information, such as: Website address.

You are not able to submit the contact form without providing the required information.

Email

We collect your email address and information you provide in emails sent to us on the email address shown on our website. Any other details such as name, phone number and other information in the email signature are also collected.

When you sign up for our e-newsletter on our website or opt to receive news, offers, or company updates from us by filling in a request, we collect your name and email address.

We use a third party service to send out our e-newsletter and administer our mailing list, MailChimp. Their privacy policy is available here: https://mailchimp.com/legal/privacy/.

We use technologies such as web beacons (small graphic files) in the emails we send to allow us to assess the level of engagement our emails receive by measuring information such as the delivery rates, open rates and click through rates which our emails achieve. We will only use web beacons in our emails if you have consented to us doing so.

Use of account administrator rights information

If customers give Ombre ED Limited staff administrator rights, we will gather certain personal information about those administrators for security and service purposes. This will involve collecting login credentials such as name, email address, and password, as well as recording the IP address and time of access to the service. Additionally, we will keep a record of whether the administrator has agreed to Ombre's terms and conditions and privacy policy.

Use of website server log information

Our website server logs collect information that we use to understand how our website users interact with our features. This includes details like the number of visits and unique visitors, the time and date of visits, the location of the visitor, and the type of operating system and browser used. We analyze this information to make improvements to our website. Specifically, we look at which pages users engage with the most and how long they spend on certain pages. We then use this data to adjust the information, content, and structure of our website and pages accordingly.

Information collected or obtained from third parties

In rare cases when we obtain information from third parties it will generally be your name and contact details, but will include any additional information about you which they provide to us.

For example, we would have a legitimate interest in processing your information to perform our obligations under a sub-contract with the third party, where the third party has the main contract with you. Our legitimate interest is the performance of our obligations under our sub-contract.

In certain circumstances (for example, to verify the information we hold about you or obtain missing information we require to provide you with a service) we will obtain information about you from certain publicly accessible sources, both EU and non-EU, such as Companies House, online customer databases, business directories, social media, and websites (including your own website if you have one).

For example, we would obtain and/or verify your email address from your website or from a directory where you ask us to send you information by email but we do not possess the information or we need to confirm that we have recorded your email address correctly.

Disclosure and additional uses of your information

There are some occassions in which will disclose information about you to third parties and any additional purposes for which we use your information.

As we use a number of third parties to provide us with services which are necessary to run our business or to assist us with running our business, in some cases we will disclose information to our service providers. These include some of the following: email providers, hosting providers, software providers.

We do not display the identities of all of our service providers publicly by name for security and competitive reasons. If you would like further information about the identities of our service providers, however, please contact us directly via our contact form or by email ([email protected]) and we will provide you with such information where you have a legitimate reason for requesting it (where we have shared your information with such service providers, for example).

We disclose your information to other third parties in specific circumstances, as set out below.

Providing information to third parties such as Google Inc. who collect information through our use of Google Analytics on our website. Google uses this information, including IP addresses and information from cookies, for a number of purposes, such as improving its Google Analytics service. Information is shared with Google on an aggregated and anonymised basis. To find out more about what information Google collects, how it uses this information and how to control the information sent to Google, please see the following page: https://www.google.com/policies/privacy/partners/.

OMBRE ED LIMITED also may disclose any personal information as required by law, court order or other valid legal processes or in connection with a merger, acquisition, reorganization or sale of OMBRE ED LIMITED

Choice to unsubscribe

Should you sign up for our email list and then change your mind and no longer wish to receive e-mail or periodic mailings from us in the future, please let us know by sending an e-mail to our email ([email protected]) with your email address (email name - unsubscribe) in the subject line. If you no longer wish to receive communications from our customers, business partners or affiliates, please contact them directly.

You can also adjust your Internet browser settings to refuse cookies. However, some OMBRE ED LIMITED Limited features and services may not operate properly or as quickly if your cookies are disabled. Check Cookie policy.